:root{
  --brand:#1786be; --brand-2:#0b4967; --brand-soft:#e7f2f9;
  --accent:#f7c948; --ok:#11a36a; --warn:#d97706; --bad:#dc2626;
  --bg:#eef2f7; --card:#ffffff; --card-2:#f4f7fb; --line:#e2e8f1;
  --text:#141d2b; --muted:#64707f; --muted-2:#8a97a7;
  --mono:"Roboto Mono",ui-monospace,monospace;
  --font:"Plus Jakarta Sans",system-ui,-apple-system,sans-serif;
  --radius:14px; --radius-sm:10px;
  --shadow:0 6px 24px rgba(15,35,60,.07);
  --shadow-lg:0 16px 44px rgba(15,35,60,.12);
  --nav-w:236px;
}
*{box-sizing:border-box}
html,body{height:100%;margin:0}
body{font-family:var(--font);background:var(--bg);color:var(--text);font-size:14px;line-height:1.5}
button,input,textarea,select{font:inherit;color:inherit}
button{cursor:pointer;border:0;background:none}
a{color:var(--brand)}
.mono{font-family:var(--mono);font-size:.92em}
.muted{color:var(--muted)}
.hidden{display:none !important}

/* ---------- Màn hình đăng nhập ---------- */
.login-overlay{position:fixed;inset:0;z-index:2000;display:grid;place-items:center;padding:24px;background:linear-gradient(135deg,var(--brand-2),var(--brand))}
.login-overlay.hidden{display:none !important}
.login-card{width:min(360px,100%);background:var(--card);border-radius:var(--radius);box-shadow:var(--shadow-lg);padding:28px 24px;display:flex;flex-direction:column;gap:14px}
.login-logo{font-size:20px;font-weight:800;color:var(--text);text-align:center;letter-spacing:-.01em}
.login-sub{font-size:13px;color:var(--muted);text-align:center;margin-top:-8px}
.login-card input{width:100%}
.login-error{font-size:12.5px;color:var(--bad);text-align:center;min-height:16px;font-weight:600}

/* ---------- App shell ---------- */
.app{display:grid;grid-template-columns:var(--nav-w) 1fr;grid-template-rows:60px 1fr;height:100vh;grid-template-areas:"brand top" "nav main"}
.brand{grid-area:brand;display:flex;align-items:center;gap:10px;padding:0 20px;background:var(--brand-2);color:#fff}
.brand .logo{font-weight:800;letter-spacing:-.02em;font-size:16px}
.brand .ver{font-size:10px;padding:3px 8px;border-radius:999px;background:rgba(255,255,255,.16)}

.topbar{grid-area:top;display:flex;align-items:center;gap:14px;padding:0 22px;background:var(--brand-2);color:#fff}
.topbar .title{font-weight:700;font-size:15px}
.topbar .sub{font-size:12px;color:rgba(255,255,255,.7)}
.topbar .sp{flex:1}
.acc-chip{display:flex;align-items:center;gap:10px;padding:5px 12px 5px 6px;background:rgba(255,255,255,.1);border-radius:999px;cursor:pointer}
.acc-chip:hover{background:rgba(255,255,255,.18)}
.acc-chip img{width:30px;height:30px;border-radius:50%;object-fit:cover;background:#20536b}
.acc-chip .nm{font-size:13px;font-weight:600;line-height:1.1}
.acc-chip .st{font-size:11px;color:rgba(255,255,255,.72)}

/* ---------- Nav rail ---------- */
.nav{grid-area:nav;background:var(--card);border-right:1px solid var(--line);padding:16px 12px;display:flex;flex-direction:column;gap:4px}
.nav .grp{font-size:10px;text-transform:uppercase;letter-spacing:.14em;color:var(--muted-2);font-weight:800;padding:12px 12px 6px}
.nav button{display:flex;align-items:center;gap:12px;width:100%;padding:11px 12px;border-radius:var(--radius-sm);color:var(--muted);font-weight:600;text-align:left;transition:.12s}
.nav button .ico{width:20px;height:20px;flex:none;display:grid;place-items:center;font-size:16px}
.nav button .cnt{margin-left:auto;font-size:11px;font-weight:700;background:var(--card-2);color:var(--muted);padding:2px 8px;border-radius:999px}
.nav button:hover{background:var(--card-2);color:var(--text)}
.nav button.on{background:var(--brand);color:#fff;box-shadow:0 6px 16px rgba(23,134,190,.28)}
.nav button.on .cnt{background:rgba(255,255,255,.22);color:#fff}
.nav .foot{margin-top:auto;padding:12px;font-size:11px;color:var(--muted-2);line-height:1.5}

/* ---------- Main ---------- */
.main{grid-area:main;overflow:auto;padding:24px 28px 40px}
.view{max-width:1180px;margin:0 auto}
.view-head{margin-bottom:20px}
.view-head h1{margin:0;font-size:22px;letter-spacing:-.02em}
.view-head p{margin:4px 0 0;color:var(--muted);font-size:13px}

/* ---------- Panels / cards ---------- */
.panel{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow)}
.panel-pad{padding:20px}
.panel-head{padding:16px 20px;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:12px}
.panel-head h3{margin:0;font-size:15px}
.panel-head .sp{flex:1}
.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.stack{display:flex;flex-direction:column;gap:14px}
.row{display:grid;grid-template-columns:1fr 1fr;gap:12px}

/* ---------- Fields ---------- */
.field{display:flex;flex-direction:column;gap:6px}
.field label{font-size:12px;font-weight:700;color:var(--muted)}
.field .hint{font-size:11px;color:var(--muted-2)}
input:not([type=checkbox]):not([type=radio]),textarea,select{width:100%;padding:11px 12px;border-radius:var(--radius-sm);border:1px solid var(--line);background:#fff;transition:.12s}
input:not([type=checkbox]):not([type=radio]):focus,textarea:focus,select:focus{outline:0;border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}
textarea{min-height:96px;resize:vertical}

/* ---------- Buttons ---------- */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border-radius:var(--radius-sm);padding:11px 16px;background:var(--brand);color:#fff;font-weight:700;transition:.12s;white-space:nowrap}
.btn:hover{filter:brightness(1.05)}
.btn:active{transform:translateY(1px)}
.btn:disabled{opacity:.5;cursor:not-allowed}
.btn.full{width:100%}
.btn.sm{padding:8px 12px;font-size:13px}
.btn.alt{background:var(--card-2);color:var(--text);border:1px solid var(--line)}
.btn.ghost{background:transparent;color:var(--brand)}
.btn.warn{background:var(--warn)}
.btn.bad{background:var(--bad)}
.btn.ok{background:var(--ok)}
.toolbar{display:flex;gap:10px;flex-wrap:wrap}

/* ---------- Search / pills ---------- */
.search-card{display:flex;flex-direction:column;gap:14px}
.pills{display:flex;gap:8px;flex-wrap:wrap}
.pill{padding:8px 16px;border-radius:999px;background:var(--card-2);border:1px solid var(--line);font-weight:700;font-size:13px;color:var(--muted)}
.pill.on{background:var(--brand);color:#fff;border-color:var(--brand)}
.search-row{display:flex;gap:10px}
.search-row input{flex:1}

/* ---------- Lookup result ---------- */
.result-head{display:flex;align-items:center;gap:14px;margin-bottom:16px}
.result-head img{width:56px;height:56px;border-radius:14px;object-fit:cover;background:var(--card-2)}
.result-head .rt{font-size:18px;font-weight:800;letter-spacing:-.01em}
.result-head .rs{color:var(--muted);font-size:13px}
.kv{border:1px solid var(--line);border-radius:12px;overflow:hidden}
.kv .kv-row{display:grid;grid-template-columns:180px 1fr;border-bottom:1px solid var(--line)}
.kv .kv-row:last-child{border-bottom:0}
.kv .k{background:var(--card-2);font-weight:700;color:var(--muted);padding:11px 14px;font-size:13px}
.kv .v{padding:11px 14px;display:flex;align-items:center;gap:8px;word-break:break-all}
.copy{font-size:11px;color:var(--brand);font-weight:700;padding:2px 8px;border-radius:6px;background:var(--brand-soft);flex:none}
.copy:hover{filter:brightness(.96)}

/* ---------- Group cards ---------- */
.cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(230px,1fr));gap:12px}
.gcard{border:1px solid var(--line);border-radius:12px;padding:14px;background:#fff;cursor:pointer;transition:.12s;display:flex;flex-direction:column;gap:6px}
.gcard:hover{border-color:var(--brand);box-shadow:var(--shadow);transform:translateY(-2px)}
.gcard .gname{font-weight:700}
.gcard .gmeta{font-size:12px;color:var(--muted)}
.gcard .gmute-btn{margin-top:8px;align-self:flex-start;padding:6px 12px;font-size:12px}
.gcard[data-muted="1"]{opacity:.85}
.gcard[data-muted="1"] .gname::after{content:" 🔕";font-size:12px}

/* ---------- Tables ---------- */
.table-wrap{border:1px solid var(--line);border-radius:12px;overflow:auto;max-height:440px}
table{width:100%;border-collapse:collapse;font-size:13px}
th,td{padding:10px 12px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}
th{position:sticky;top:0;background:var(--card-2);font-size:11px;letter-spacing:.06em;text-transform:uppercase;color:var(--muted);z-index:1}
tr:last-child td{border-bottom:0}
tbody tr:hover{background:var(--card-2)}

/* ---------- Badges ---------- */
.badge{display:inline-flex;align-items:center;gap:5px;padding:3px 10px;border-radius:999px;font-size:11px;font-weight:800}
.badge::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}
.b-ok{background:#def6ec;color:#0a7c4f}
.b-warn{background:#fff1dd;color:#b86100}
.b-bad{background:#fee5e5;color:#b42318}
.b-idle{background:#eef2f7;color:#5a6675}

/* ---------- Account cards ---------- */
.acc-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:16px}
.acard{border:1px solid var(--line);border-radius:14px;background:#fff;padding:16px;display:flex;flex-direction:column;gap:12px}
.acard.primary{border-color:var(--brand);box-shadow:0 0 0 1px var(--brand)}
.acard-top{display:flex;align-items:center;gap:12px}
.acard-top img{width:44px;height:44px;border-radius:12px;object-fit:cover;background:var(--card-2)}
.acard-top .an{font-weight:700;line-height:1.2}
.acard-top .au{font-size:11px;color:var(--muted)}
.acard .role{font-size:11px;font-weight:800;color:var(--brand);text-transform:uppercase;letter-spacing:.06em}
.qr{border:1px solid var(--line);border-radius:12px;padding:10px;text-align:center;background:var(--card-2)}
.qr img{width:100%;max-width:200px;border-radius:8px}
.qr .cap{font-size:12px;color:var(--muted);margin-top:6px}
.add-card{border:2px dashed var(--line);border-radius:14px;display:flex;align-items:center;justify-content:center;flex-direction:column;gap:8px;color:var(--muted);font-weight:700;min-height:150px;cursor:pointer;transition:.12s}
.add-card:hover{border-color:var(--brand);color:var(--brand);background:var(--brand-soft)}
.add-card .plus{font-size:32px;line-height:1}

/* ---------- Stepper ---------- */
.stepper{display:flex;gap:10px;margin-bottom:20px}
.step{flex:1;display:flex;align-items:center;gap:12px;padding:14px 16px;border:1px solid var(--line);border-radius:12px;background:#fff;cursor:pointer;transition:.12s}
.step:hover{border-color:var(--brand)}
.step .num{width:30px;height:30px;flex:none;border-radius:50%;display:grid;place-items:center;font-weight:800;background:var(--card-2);color:var(--muted)}
.step .st{font-size:11px;color:var(--muted-2);font-weight:700;text-transform:uppercase;letter-spacing:.06em}
.step .lb{font-weight:700}
.step.on{border-color:var(--brand);box-shadow:0 6px 16px rgba(23,134,190,.16)}
.step.on .num{background:var(--brand);color:#fff}
.step.done .num{background:var(--ok);color:#fff}

/* ---------- Stat cards ---------- */
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(120px,1fr));gap:12px;margin-bottom:16px}
.stat{border:1px solid var(--line);border-radius:12px;padding:14px 16px;background:#fff}
.stat .n{font-size:24px;font-weight:800;letter-spacing:-.02em}
.stat .l{font-size:12px;color:var(--muted);font-weight:600;margin-top:2px}
.stat.ok .n{color:var(--ok)} .stat.bad .n{color:var(--bad)}
.stat.warn .n{color:var(--warn)} .stat.brand .n{color:var(--brand)}

/* ---------- Checks ---------- */
.checks{display:flex;flex-direction:column;gap:8px}
.checks label{display:flex;gap:10px;align-items:center;padding:10px 12px;border:1px solid var(--line);border-radius:10px;cursor:pointer;transition:.12s}
.checks label:hover{background:var(--card-2)}
.checks input{width:auto;margin:0}
.checks .cn{font-weight:700}
.checks .cu{font-size:11px;color:var(--muted)}

/* ---------- Telegram ---------- */
.switch-row{display:flex;align-items:center;gap:10px;padding:12px 14px;border:1px solid var(--line);border-radius:10px;cursor:pointer;font-weight:600}
.switch-row:hover{background:var(--card-2)}
.switch-row input{width:auto;margin:0}
ol.guide{margin:0;padding-left:20px;display:flex;flex-direction:column;gap:10px;color:var(--muted);font-size:13px;line-height:1.5}
ol.guide code{font-family:var(--mono);background:var(--card-2);padding:1px 6px;border-radius:6px;font-size:12px}

/* ---------- Uploads ---------- */
.up-list{display:flex;flex-direction:column;gap:6px}
.up-chip{display:flex;justify-content:space-between;align-items:center;gap:10px;border:1px solid var(--line);border-radius:10px;padding:8px 12px;background:var(--card-2);font-size:12px}
.up-chip button{color:var(--bad);font-weight:800}

/* ---------- Code / log drawer ---------- */
.drawer{border:1px solid var(--line);border-radius:12px;overflow:hidden;margin-top:16px}
.drawer-head{display:flex;align-items:center;gap:10px;padding:12px 16px;cursor:pointer;background:var(--card-2);font-weight:700;font-size:13px}
.drawer-head .chev{margin-left:auto;transition:.15s;color:var(--muted)}
.drawer.open .chev{transform:rotate(90deg)}
.drawer-body{display:none}
.drawer.open .drawer-body{display:block}
.code{background:#0b1622;color:#d8e7f2;padding:16px;font-family:var(--mono);font-size:12px;white-space:pre-wrap;overflow:auto;max-height:360px;margin:0}

/* ---------- Empty ---------- */
.empty{padding:48px 24px;text-align:center;color:var(--muted)}
.empty .ico{font-size:38px;opacity:.5;margin-bottom:10px}
.empty .t{font-weight:700;color:var(--text);margin-bottom:4px}

/* ---------- Toast ---------- */
.toasts{position:fixed;right:20px;bottom:20px;display:flex;flex-direction:column;gap:10px;z-index:50}
.toast{padding:12px 16px;border-radius:12px;background:#fff;box-shadow:var(--shadow-lg);border-left:4px solid var(--brand);font-size:13px;font-weight:600;max-width:360px;animation:slidein .2s ease}
.toast.err{border-left-color:var(--bad)}
.toast.ok{border-left-color:var(--ok)}
@keyframes slidein{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}

.spinner{display:inline-block;width:16px;height:16px;border:2px solid rgba(255,255,255,.4);border-top-color:#fff;border-radius:50%;animation:spin .7s linear infinite}
@keyframes spin{to{transform:rotate(360deg)}}

/* ---------- Responsive ---------- */
@media (max-width:900px){
  .app{grid-template-columns:1fr;grid-template-rows:60px auto 1fr;grid-template-areas:"brand" "nav" "main"}
  .topbar{display:none}
  .nav{flex-direction:row;overflow:auto;padding:8px;border-right:0;border-bottom:1px solid var(--line)}
  .nav .grp,.nav .foot{display:none}
  .nav button{width:auto}
  .grid-2,.row{grid-template-columns:1fr}
  .stepper{flex-direction:column}
}

/* ---------- Chat overlay (nhắn tin giống Zalo) ---------- */
.pill-badge{display:inline-block;min-width:16px;padding:0 5px;margin-left:4px;border-radius:9px;background:#fff;color:var(--ok);font-size:11px;font-weight:800;line-height:16px;text-align:center}

.cx-overlay{position:fixed;inset:0;z-index:1000;background:rgba(10,25,40,.55);backdrop-filter:blur(3px);display:grid;place-items:center;padding:24px}
.cx-overlay.hidden{display:none}
.cx-window{width:min(1100px,96vw);height:min(760px,92vh);background:var(--card);border-radius:18px;box-shadow:var(--shadow-lg);display:grid;grid-template-columns:320px 1fr;overflow:hidden}

.cx-sidebar{display:flex;flex-direction:column;border-right:1px solid var(--line);background:var(--card-2);min-height:0}
.cx-sidebar-head{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:16px;border-bottom:1px solid var(--line)}
.cx-acc-name{font-weight:800;font-size:16px;color:var(--brand-2);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.cx-close{width:32px;height:32px;border:0;border-radius:8px;background:var(--card);color:var(--muted);font-size:15px;cursor:pointer}
.cx-close:hover{background:var(--bad);color:#fff}
.cx-search{padding:10px 12px}
.cx-search input{width:100%;padding:9px 12px;border:1px solid var(--line);border-radius:20px;font-family:var(--font);font-size:13px;outline:none}
.cx-search input:focus{border-color:var(--brand)}
.cx-tabs{display:flex;gap:4px;padding:0 12px 8px}
.cx-tab{flex:1;display:flex;align-items:center;justify-content:center;gap:2px;padding:7px 4px;border:0;border-radius:16px;background:transparent;color:var(--muted);font-family:var(--font);font-size:12.5px;font-weight:700;cursor:pointer;white-space:nowrap}
.cx-tab:hover{background:var(--brand-soft)}
.cx-tab.active{background:var(--brand);color:#fff}
.cx-tab-count{font-size:11px;font-weight:800}
.cx-datefilter{padding:0 12px 8px}
.cx-df-toggle{display:flex;align-items:center;gap:6px;width:100%;padding:7px 10px;border:1px solid var(--line);border-radius:10px;background:var(--card);color:var(--muted);font-family:var(--font);font-size:12.5px;font-weight:700;cursor:pointer}
.cx-df-toggle:hover{border-color:var(--brand)}
.cx-df-dot{width:8px;height:8px;border-radius:50%;background:transparent}
.cx-df-dot.on{background:var(--brand)}
.cx-df-panel{margin-top:8px;padding:10px;border:1px solid var(--line);border-radius:10px;background:var(--card);display:flex;flex-direction:column;gap:8px}
.cx-df-panel.hidden{display:none}
.cx-df-row{display:flex;gap:8px}
.cx-df-row label{flex:1;display:flex;flex-direction:column;gap:3px;font-size:11.5px;color:var(--muted);font-weight:700}
.cx-df-row input[type=date]{padding:6px 8px;border:1px solid var(--line);border-radius:8px;font-family:var(--font);font-size:12.5px;outline:none}
.cx-df-row input[type=date]:focus{border-color:var(--brand)}
.cx-df-check{display:flex;align-items:center;gap:7px;font-size:12px;color:var(--text);cursor:pointer;line-height:1.35}
.cx-df-check input{flex-shrink:0}
.cx-df-actions{display:flex;gap:8px}
.cx-df-apply,.cx-df-clear{flex:1;padding:7px 4px;border:0;border-radius:8px;font-family:var(--font);font-size:12.5px;font-weight:700;cursor:pointer}
.cx-df-apply{background:var(--brand);color:#fff}
.cx-df-clear{background:var(--card-2);color:var(--muted)}
.cx-df-clear:hover{background:var(--brand-soft)}
.cx-df-status{font-size:11.5px;color:var(--brand-2);min-height:14px}
.cx-conv-list{flex:1;overflow-y:auto;padding:4px}
.cx-conv{display:flex;gap:10px;align-items:center;padding:10px;border-radius:12px;cursor:pointer}
.cx-conv:hover{background:var(--brand-soft)}
.cx-conv.active{background:var(--brand-soft);box-shadow:inset 3px 0 0 var(--brand)}
.cx-conv-body{flex:1;min-width:0}
.cx-conv-top{display:flex;justify-content:space-between;gap:6px}
.cx-conv-name{font-weight:700;font-size:14px;color:var(--text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.cx-conv-time{font-size:11px;color:var(--muted-2);flex-shrink:0}
.cx-conv-bottom{display:flex;justify-content:space-between;gap:6px;align-items:center;margin-top:2px}
.cx-conv-last{font-size:12.5px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.cx-unread{min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:var(--bad);color:#fff;font-size:11px;font-weight:800;line-height:18px;text-align:center;flex-shrink:0}
/* Danh bạ (bạn bè chưa có hội thoại) gộp dưới danh sách chính */
.cx-conv-sep{padding:10px 12px 4px;font-size:10px;font-weight:800;letter-spacing:.1em;text-transform:uppercase;color:var(--muted-2)}
.cx-conv-contact .cx-contact-hint{color:var(--muted-2);font-style:italic}

.cx-av{border-radius:50%;object-fit:cover;flex-shrink:0}
.cx-av-fallback{display:grid;place-items:center;background:var(--brand);color:#fff;font-weight:800;font-size:16px}

.cx-main{display:flex;flex-direction:column;min-width:0;min-height:0;background:linear-gradient(180deg,#f7fbfe,#eef4f9)}
.cx-main-empty{flex:1;display:grid;place-items:center;color:var(--muted);font-size:14px}
.cx-main-empty.hidden{display:none}
.cx-thread{display:flex;flex-direction:column;flex:1;min-height:0}
.cx-thread.hidden{display:none}
.cx-thread-head{display:flex;align-items:center;gap:10px;padding:12px 16px;border-bottom:1px solid var(--line);background:var(--card)}
.cx-thread-meta{flex:1;min-width:0}
.cx-thread-name{font-weight:800;font-size:15px}
.cx-thread-sub{font-size:11.5px;color:var(--muted-2)}
.cx-thread-find{font-size:16px}
.cx-thread-find.active{background:var(--brand);color:#fff}

/* Tìm trong hội thoại (thanh dưới header) */
.cx-tsearch{border-bottom:1px solid var(--line);background:var(--card);flex-shrink:0}
.cx-tsearch.hidden{display:none}
.cx-tsearch-bar{display:flex;align-items:center;gap:8px;padding:10px 16px}
.cx-tsearch-bar input{flex:1;padding:8px 12px;border:1px solid var(--line);border-radius:18px;font-family:var(--font);font-size:13px;outline:none}
.cx-tsearch-bar input:focus{border-color:var(--brand)}
.cx-ts-count{font-size:12px;font-weight:700;color:var(--muted);flex-shrink:0}
.cx-ts-results{max-height:230px;overflow-y:auto;padding:0 8px 8px}
.cx-ts-hit{display:flex;gap:10px;align-items:baseline;padding:7px 10px;border-radius:10px;cursor:pointer}
.cx-ts-hit:hover{background:var(--brand-soft)}
.cx-ts-snip{flex:1;min-width:0;font-size:12.5px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}

/* Kết quả tìm tin nhắn toàn cục (dưới danh sách hội thoại) */
.cx-gs{border-top:1px solid var(--line);margin-top:6px;padding-top:4px}
.cx-gs-head{padding:8px 12px 4px;font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.04em;color:var(--muted-2)}
.cx-gs-hit{display:flex;gap:10px;align-items:center;padding:8px 10px;border-radius:12px;cursor:pointer}
.cx-gs-hit:hover{background:var(--brand-soft)}
.cx-gs-body{flex:1;min-width:0}
.cx-gs-top{display:flex;justify-content:space-between;gap:6px}
.cx-gs-name{font-weight:700;font-size:13.5px;color:var(--text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.cx-gs-snip{font-size:12.5px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;margin-top:2px}

/* Tô đậm phần khớp + nháy sáng tin được nhảy tới */
.cx-hl{background:#ffe08a;color:inherit;border-radius:3px;padding:0 1px}
.cx-row-jump .cx-bubble{animation:cxJump 1.6s ease}
@keyframes cxJump{0%,40%{box-shadow:0 0 0 3px var(--brand)}100%{box-shadow:0 1px 2px rgba(20,40,60,.08)}}

.cx-messages{flex:1;overflow-y:auto;padding:18px;display:flex;flex-direction:column;gap:8px}
.cx-empty{margin:auto;color:var(--muted);font-size:13px;text-align:center;padding:20px}
#cx-history-slot{display:flex;justify-content:center}
.cx-history{padding:6px 0 10px;font-size:12px;color:var(--muted);text-align:center;max-width:80%}
.cx-history[data-state="loading"]{opacity:.75}
.cx-history-btn{border:1px solid var(--line,#d9e2ec);background:var(--card);color:var(--brand);font-size:12px;padding:5px 14px;border-radius:14px;cursor:pointer;transition:background .15s}
.cx-history-btn:hover{background:var(--brand);color:#fff}
.cx-row{display:flex;justify-content:flex-start}
.cx-row.mine{justify-content:flex-end}
.cx-row-grp{align-items:flex-end;gap:8px}
.cx-row-av{flex-shrink:0;align-self:flex-end}
.cx-row-av .cx-av{display:block}
.cx-row-av-spacer{width:34px}
.cx-row-av[data-open-user]{cursor:pointer}
.cx-row-av[data-open-user]:hover{opacity:.85}
.cx-bubble-col{display:flex;flex-direction:column;max-width:70%;min-width:0}
.cx-row.mine .cx-bubble-col{align-items:flex-end}
.cx-bubble{max-width:100%;padding:9px 12px;border-radius:14px;background:var(--card);box-shadow:0 1px 2px rgba(20,40,60,.08);position:relative}
.cx-row.mine .cx-bubble{background:var(--brand);color:#fff}
/* Dải cảm xúc dưới bong bóng */
.cx-reacts{display:flex;flex-wrap:wrap;gap:4px;margin-top:3px;padding:0 2px}
.cx-react-chip{display:inline-flex;align-items:center;gap:3px;padding:1px 7px;border:1px solid var(--line);border-radius:999px;background:var(--card);box-shadow:0 1px 2px rgba(20,40,60,.08);font-size:13px;line-height:1.5;cursor:default}
.cx-react-chip .cx-react-n{font-size:11px;font-weight:700;color:var(--muted)}
.cx-react-chip-mine{border-color:var(--brand);background:var(--brand-soft);cursor:pointer}
.cx-react-chip-mine:hover{filter:brightness(.97)}
.cx-sender{font-size:11.5px;font-weight:700;color:var(--brand);margin-bottom:3px}
.cx-sender[data-open-user]{cursor:pointer}
.cx-sender[data-open-user]:hover{text-decoration:underline}
.cx-text{font-size:14px;line-height:1.45;word-break:break-word;white-space:pre-wrap}
.cx-time{font-size:10.5px;color:var(--muted-2);margin-top:4px;text-align:right}
.cx-row.mine .cx-time{color:rgba(255,255,255,.8)}
.cx-img{max-width:260px;max-height:280px;border-radius:10px;display:block;cursor:pointer}
.cx-sticker{width:120px;height:120px;object-fit:contain}
.cx-file{display:inline-block;padding:8px 12px;background:var(--card-2);border-radius:8px;color:var(--brand-2);text-decoration:none;font-size:13px}
.cx-row.mine .cx-file{background:rgba(255,255,255,.2);color:#fff}
.cx-link{display:flex;gap:8px;text-decoration:none;color:inherit;max-width:280px}
.cx-link img{width:52px;height:52px;border-radius:8px;object-fit:cover}
.cx-link-title{font-weight:700;font-size:13px}
.cx-link-desc{font-size:11.5px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}
.cx-card{display:flex;flex-direction:column;gap:10px;max-width:240px}
.cx-card-head{display:flex;gap:10px;align-items:center}
.cx-card-info{min-width:0}
.cx-card-name{font-weight:700;font-size:14px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.cx-card-note{font-size:12px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}
.cx-card-tag{margin-top:2px;font-size:10.5px;font-weight:700;letter-spacing:.3px;text-transform:uppercase;color:var(--brand-2)}
.cx-card-qr{width:150px;height:150px;border-radius:10px;object-fit:cover;align-self:center;background:var(--card-2)}
.cx-row.mine .cx-card-note,.cx-row.mine .cx-card-tag{color:rgba(255,255,255,.85)}

/* ---- Hành động trên tin nhắn ---- */
.cx-row{position:relative;align-items:flex-start}
.cx-row.picked{background:var(--brand-soft);border-radius:12px}
/* Bong bóng trích dẫn (tin trả lời) */
.cx-quote{border-left:3px solid var(--brand);padding:3px 8px;margin-bottom:5px;background:rgba(20,40,60,.05);border-radius:6px;max-width:100%}
.cx-row.mine .cx-quote{border-left-color:rgba(255,255,255,.7);background:rgba(255,255,255,.14)}
.cx-quote-name{font-size:11px;font-weight:700;opacity:.85}
.cx-quote-text{font-size:12px;opacity:.8;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:230px}
/* Nút ⋯ mở menu, hiện khi hover dòng tin */
.cx-msg-menu{align-self:center;flex-shrink:0;width:26px;height:26px;border:0;border-radius:50%;background:var(--card-2);color:var(--muted);font-size:15px;line-height:26px;cursor:pointer;opacity:0;transition:opacity .12s;margin:0 4px}
.cx-row:hover .cx-msg-menu{opacity:1}
.cx-msg-menu:hover{background:var(--brand-soft);color:var(--brand)}
/* Ô tick chọn nhiều */
.cx-msg-check{display:flex;align-items:center;align-self:center;flex-shrink:0;padding:0 4px;cursor:pointer}
.cx-msg-check input{width:17px;height:17px;cursor:pointer}
/* Menu ngữ cảnh nổi */
.cx-msg-menu-pop{position:fixed;z-index:1200;min-width:210px;background:var(--card);border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow-lg);padding:6px;display:flex;flex-direction:column;gap:1px}
.cx-msg-menu-pop button{display:flex;align-items:center;gap:10px;width:100%;padding:9px 12px;border:0;border-radius:8px;background:none;color:var(--text);font-family:var(--font);font-size:13.5px;font-weight:600;text-align:left;cursor:pointer}
.cx-msg-menu-pop button:hover{background:var(--brand-soft)}
.cx-msg-menu-pop .cx-mm-danger{color:var(--bad)}
.cx-msg-menu-pop .cx-mm-danger:hover{background:#fdeaea}
/* Gán nhãn khách hàng trong khung chat */
.cx-label-wrap{position:relative;flex-shrink:0}
.cx-thread-labels{display:flex;flex-wrap:wrap;gap:4px;margin-top:4px}
.cx-label-chip{display:inline-flex;align-items:center;padding:1px 8px;border-radius:999px;font-size:11px;font-weight:700;color:#fff;line-height:1.7}
.cx-label-pop{position:absolute;top:46px;right:0;z-index:1200;width:230px;max-height:320px;overflow:auto;background:var(--card);border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow-lg);padding:6px}
.cx-label-pop-head{font-size:12px;font-weight:800;color:var(--muted);padding:6px 8px 8px}
.cx-label-opt{display:flex;align-items:center;gap:9px;padding:8px;border-radius:8px;cursor:pointer}
.cx-label-opt:hover{background:var(--brand-soft)}
.cx-label-opt input{width:16px;height:16px;flex:0 0 auto;cursor:pointer}
.cx-label-dot{width:11px;height:11px;border-radius:50%;flex:0 0 auto}
.cx-label-name{font-size:13.5px;font-weight:600;color:var(--text)}
.cx-label-empty{padding:10px 8px;font-size:12.5px;color:var(--muted);line-height:1.6}
.cx-conv-labeldots{display:inline-flex;gap:3px;margin-left:6px;vertical-align:middle}
.cx-conv-labeldot{width:8px;height:8px;border-radius:50%;flex:0 0 auto}
.cx-mm-react{display:flex;gap:2px;padding:4px 4px 6px;border-bottom:1px solid var(--line);margin-bottom:4px}
.cx-mm-react button{width:34px;height:34px;padding:0;justify-content:center;font-size:19px;border-radius:8px}
.cx-mm-react button:hover{background:var(--brand-soft);transform:scale(1.15)}
/* Thanh trả lời trên ô soạn */
.cx-reply-bar{display:flex;align-items:center;gap:10px;padding:8px 16px;border-top:1px solid var(--line);background:var(--card-2)}
.cx-reply-bar.hidden{display:none}
.cx-reply-info{flex:1;min-width:0;border-left:3px solid var(--brand);padding-left:10px}
.cx-reply-name{font-size:12px;font-weight:700;color:var(--brand-2)}
.cx-reply-text{font-size:12.5px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.cx-reply-x{width:28px;height:28px;border:0;border-radius:50%;background:var(--card);color:var(--muted);font-size:13px;cursor:pointer;flex-shrink:0}
.cx-reply-x:hover{background:var(--bad);color:#fff}
/* Thanh chọn nhiều */
.cx-select-bar{display:flex;align-items:center;gap:12px;padding:10px 16px;border-top:1px solid var(--line);background:var(--brand-soft)}
.cx-select-bar.hidden{display:none}
.cx-sel-count{font-size:13px;font-weight:700;color:var(--brand-2)}
.cx-sel-actions{display:flex;gap:8px;margin-left:auto}
.cx-sel-actions button{padding:7px 12px;border:0;border-radius:8px;background:var(--card);color:var(--text);font-family:var(--font);font-size:12.5px;font-weight:700;cursor:pointer}
.cx-sel-actions button:hover{background:#fff}
.cx-sel-actions button:disabled{opacity:.45;cursor:not-allowed}
.cx-sel-actions .cx-mm-danger{color:var(--bad)}
/* Hộp thoại chuyển tiếp */
.cx-fwd-overlay{position:fixed;inset:0;z-index:1300;background:rgba(10,25,40,.5);display:grid;place-items:center;padding:24px}
.cx-fwd-overlay.hidden{display:none}
.cx-fwd-dialog{width:min(420px,94vw);max-height:80vh;background:var(--card);border-radius:16px;box-shadow:var(--shadow-lg);display:flex;flex-direction:column;overflow:hidden}
.cx-fwd-head{display:flex;align-items:center;justify-content:space-between;padding:14px 18px;border-bottom:1px solid var(--line)}
.cx-fwd-head h3{margin:0;font-size:15px}
.cx-fwd-head button{width:30px;height:30px;border:0;border-radius:8px;background:var(--card-2);color:var(--muted);font-size:14px;cursor:pointer}
.cx-fwd-search{padding:10px 14px}
.cx-fwd-search input{width:100%;padding:9px 12px;border:1px solid var(--line);border-radius:20px;font-family:var(--font);font-size:13px;outline:none}
.cx-fwd-list{flex:1;overflow-y:auto;padding:4px 8px}
.cx-fwd-item{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:10px;cursor:pointer}
.cx-fwd-item:hover{background:var(--brand-soft)}
.cx-fwd-item input{width:17px;height:17px;flex-shrink:0}
.cx-fwd-item span{font-size:13.5px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.cx-fwd-foot{padding:12px 16px;border-top:1px solid var(--line)}
.cx-fwd-foot button{width:100%;padding:10px;border:0;border-radius:10px;background:var(--brand);color:#fff;font-family:var(--font);font-size:14px;font-weight:700;cursor:pointer}

/* ---- Ghim / đánh dấu (local-only) ---- */
.cx-badges{display:flex;gap:3px;float:right;margin:-2px -2px 2px 6px}
.cx-badge{font-size:12px;line-height:1}
/* Thanh ghim phía trên danh sách tin */
.cx-pinned-bar{display:flex;align-items:center;gap:8px;padding:8px 12px;border-bottom:1px solid var(--line);background:var(--card-2);min-height:0}
.cx-pinned-bar.hidden{display:none}
.cx-pin-scroll{flex:1;display:flex;gap:8px;overflow-x:auto;min-width:0}
.cx-pin-item{display:inline-flex;align-items:center;gap:6px;padding:6px 10px;border:1px solid var(--line);border-radius:20px;background:var(--card);color:var(--text);font-family:var(--font);font-size:12px;white-space:nowrap;cursor:pointer;max-width:280px}
.cx-pin-item:hover{border-color:var(--brand)}
.cx-pin-item b{color:var(--brand-2)}
.cx-pin-item span{overflow:hidden;text-overflow:ellipsis}
.cx-pin-x{margin-left:2px;color:var(--muted-2);font-weight:700;padding:0 2px}
.cx-pin-x:hover{color:var(--bad)}
.cx-pin-empty{font-size:12px;color:var(--muted-2)}
.cx-star-toggle{flex-shrink:0;padding:6px 12px;border:0;border-radius:20px;background:var(--card);color:var(--warn);font-family:var(--font);font-size:12.5px;font-weight:700;cursor:pointer;border:1px solid var(--line)}
.cx-star-toggle.on,.cx-star-toggle:hover{background:var(--accent);color:var(--brand-2)}
/* Panel danh sách tin đánh dấu (nổi trong khung thread) */
.cx-starred-panel{position:absolute;top:64px;right:16px;width:min(360px,80%);max-height:60%;background:var(--card);border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow-lg);z-index:900;display:flex;flex-direction:column;overflow:hidden}
.cx-starred-head{display:flex;align-items:center;justify-content:space-between;padding:10px 14px;border-bottom:1px solid var(--line)}
.cx-starred-head h4{margin:0;font-size:14px}
.cx-starred-head button{width:26px;height:26px;border:0;border-radius:7px;background:var(--card-2);color:var(--muted);cursor:pointer}
.cx-starred-list{overflow-y:auto;padding:6px}
.cx-starred-item{display:flex;align-items:center;gap:8px;padding:9px 10px;border-radius:9px;cursor:pointer}
.cx-starred-item:hover{background:var(--brand-soft)}
.cx-starred-info{flex:1;min-width:0;display:flex;flex-direction:column;gap:2px}
.cx-starred-info b{font-size:12.5px;color:var(--brand-2)}
.cx-starred-info span{font-size:12px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.cx-starred-x{width:24px;height:24px;flex-shrink:0;border:0;border-radius:50%;background:var(--card-2);color:var(--muted-2);cursor:pointer}
.cx-starred-x:hover{background:var(--bad);color:#fff}
/* cx-thread cần position để panel đánh dấu neo tuyệt đối */
.cx-thread{position:relative}

.cx-attach-strip{display:flex;gap:8px;padding:10px 16px;border-top:1px solid var(--line);background:var(--card);flex-wrap:wrap}
.cx-attach-strip.hidden{display:none}
.cx-thumb{position:relative;width:56px;height:56px}
.cx-thumb img{width:100%;height:100%;object-fit:cover;border-radius:8px}
.cx-thumb button{position:absolute;top:-6px;right:-6px;width:20px;height:20px;border:0;border-radius:50%;background:var(--bad);color:#fff;font-size:11px;cursor:pointer;line-height:20px;padding:0}
.cx-thumb-file{width:100%;height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:2px;padding:4px;border-radius:8px;background:var(--card-2);font-size:20px;overflow:hidden}
.cx-thumb-file span{max-width:100%;font-size:10px;line-height:1.1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}

.cx-composer{display:flex;align-items:flex-end;gap:8px;padding:12px 16px;border-top:1px solid var(--line);background:var(--card)}
.cx-icon-btn{width:40px;height:40px;display:grid;place-items:center;border-radius:10px;background:var(--card-2);cursor:pointer;font-size:18px;flex-shrink:0}
.cx-icon-btn:hover{background:var(--brand-soft)}
.cx-composer textarea{flex:1;resize:none;border:1px solid var(--line);border-radius:20px;padding:10px 14px;font-family:var(--font);font-size:14px;line-height:1.4;outline:none;max-height:140px}
.cx-composer textarea:focus{border-color:var(--brand)}
.cx-send{width:44px;height:44px;border:0;border-radius:50%;background:var(--brand);color:#fff;font-size:18px;cursor:pointer;flex-shrink:0}
.cx-locked-notice{padding:14px 16px;border-top:1px solid var(--line);background:var(--card-2);color:var(--muted);font-size:13px;text-align:center}
.cx-send:hover{background:var(--brand-2)}
.cx-send:disabled{opacity:.5;cursor:default}

/* ---------- Mẫu tin nhắn soạn sẵn ---------- */
.cx-tpl-strip{display:flex;flex-wrap:wrap;gap:6px;padding:8px 16px 0;background:var(--card)}
.cx-tpl-strip:empty{display:none}
.cx-tpl-chip{max-width:220px;padding:5px 12px;border:1px solid var(--line);border-radius:16px;background:var(--card-2);color:var(--text);font-family:var(--font);font-size:12.5px;font-weight:700;cursor:pointer;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;transition:.12s}
.cx-tpl-chip:hover{border-color:var(--brand);background:var(--brand-soft)}
.cx-tpl-manage{margin-left:auto;padding:5px 10px;border:1px dashed var(--line);border-radius:16px;background:transparent;color:var(--muted);font-family:var(--font);font-size:12px;font-weight:700;cursor:pointer;flex-shrink:0}
.cx-tpl-manage:hover{border-color:var(--brand);color:var(--brand)}

/* Trình quản lý mẫu (tái dùng .rm-overlay/.rm-dialog) */
.tm-dialog{width:min(520px,100%)}
.tm-list{display:flex;flex-direction:column;gap:8px;max-height:260px;overflow-y:auto}
.tm-empty{padding:14px;text-align:center;color:var(--muted);font-size:13px;background:var(--card-2);border-radius:10px}
.tm-item{display:flex;align-items:flex-start;gap:10px;padding:10px 12px;border:1px solid var(--line);border-radius:10px;background:var(--card-2)}
.tm-item-main{flex:1;min-width:0}
.tm-item-title{font-size:13px;font-weight:800;color:var(--text)}
.tm-item-content{font-size:12px;color:var(--muted);margin-top:2px;overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}
.tm-item-actions{display:flex;gap:4px;flex-shrink:0}
.tm-item-actions button{width:30px;height:30px;border:0;border-radius:8px;background:var(--card);cursor:pointer;font-size:14px}
.tm-item-actions button:hover{background:var(--brand-soft)}
.tm-form{display:flex;flex-direction:column;gap:12px;padding-top:14px;margin-top:6px;border-top:1px solid var(--line)}
.tm-form .field{display:flex;flex-direction:column;gap:6px}
.tm-form label{font-size:12px;font-weight:700;color:var(--muted)}
.tm-form textarea{min-height:72px;resize:vertical}
.tm-form-actions{display:flex;justify-content:flex-end;gap:10px}

/* Hộp thoại tạo nhắc hẹn (nổi trên khung chat) */
.rm-overlay{position:fixed;inset:0;z-index:1100;background:rgba(10,25,40,.5);backdrop-filter:blur(3px);display:grid;place-items:center;padding:24px}
.rm-overlay.hidden{display:none}
.rm-dialog{width:min(440px,100%);background:var(--card);border-radius:var(--radius);box-shadow:var(--shadow-lg);overflow:hidden}
.rm-head{display:flex;align-items:center;gap:10px;padding:16px 20px;border-bottom:1px solid var(--line)}
.rm-head h3{margin:0;font-size:16px;font-weight:800;color:var(--text)}
.rm-head .rm-close{margin-left:auto;width:32px;height:32px;border:0;border-radius:8px;background:var(--card-2);color:var(--muted);cursor:pointer;font-size:16px}
.rm-head .rm-close:hover{background:var(--brand-soft);color:var(--text)}
.rm-body{padding:18px 20px;display:flex;flex-direction:column;gap:14px}
.rm-body .field{display:flex;flex-direction:column;gap:6px}
.rm-body label{font-size:12px;font-weight:700;color:var(--muted)}
.rm-row{display:flex;gap:12px}
.rm-row .field{flex:1}
.rm-emoji-input{width:64px;text-align:center;font-size:18px;flex:0 0 auto}
.rm-foot{display:flex;justify-content:flex-end;gap:10px;padding:14px 20px;border-top:1px solid var(--line);background:var(--card-2)}
.rm-foot .btn.ghost{background:transparent;color:var(--muted);border:1px solid var(--line)}
.rm-foot .btn.ghost:hover{filter:none;background:var(--card)}

/* ===== Công cụ CRM ===== */
.crm-panel{margin-top:0}
.crm-chips{display:flex;flex-wrap:wrap;gap:10px}
.crm-label-chip{display:inline-flex;align-items:center;gap:7px;padding:6px 10px;border:1.5px solid var(--line);border-radius:999px;font-size:13px;font-weight:600;background:var(--card)}
.crm-label-chip .dot{width:10px;height:10px;border-radius:50%;flex:0 0 auto}
.crm-label-chip .cnt{background:var(--brand-soft);color:var(--brand);border-radius:999px;padding:1px 7px;font-size:11px;font-weight:700}
.crm-label-chip .x{border:0;background:transparent;color:var(--muted);cursor:pointer;font-size:12px;padding:0 2px;line-height:1}
.crm-label-chip .x:hover{color:var(--bad)}
.crm-item{display:flex;align-items:center;gap:12px;padding:11px 14px;border:1px solid var(--line);border-radius:var(--radius-sm);margin-bottom:8px;background:var(--card)}
.crm-item-main{flex:1;min-width:0}
.crm-item-title{font-size:14px;font-weight:600;color:var(--text);word-break:break-word}
.crm-item-title .kw{display:inline-block;background:var(--brand-soft);color:var(--brand);border-radius:6px;padding:1px 7px;font-family:var(--mono);font-size:12px;margin-right:6px}
.crm-item-sub{font-size:12px;color:var(--muted);margin-top:3px}
.crm-item-sub .ok{color:var(--ok);font-weight:600}
.crm-item-actions{display:flex;gap:6px;flex:0 0 auto}
.btn.ghost.bad{color:var(--bad)}
.cell-user{display:flex;align-items:center;gap:8px}
tr.row-miss td{color:var(--muted)}

@media (max-width:900px){
  .cx-overlay{padding:0}
  .cx-window{width:100vw;height:100vh;border-radius:0;grid-template-columns:1fr}
  .cx-sidebar{display:none}
  .cx-window.show-thread .cx-main{display:flex}
  .rm-overlay{padding:0;place-items:end center}
  .rm-dialog{width:100%;border-radius:16px 16px 0 0}
}